Frequently Asked Questions

1. What types of tiles do you offer?

We offer a wide range of tiles, including ceramic, porcelain, gvt (advanced porcelain). Our selection caters to various styles and budgets, ensuring you find the perfect fit for your home or project.

2. Can I see samples before purchasing?

Of course! You can visit our showroom or request tile samples online to check color, texture, and finish before making a final decision.

3. Do you provide grout and adhesive products?

Yes, we supply tile adhesives and grouts that match our tile collections for a seamless finish.

4. How long will delivery take?

Delivery time depends on product availability and location. Typically, it takes 1–2 business days for local orders and 3–5 days for outstation deliveries.

5. How do I choose the right tile for my space?

Tile selection depends on the area, usage, finish preference, and budget. For example, porcelain tiles are recommended for high-traffic areas, while ceramic tiles are ideal for walls and lighter-use spaces.

6. Are your tiles suitable for commercial spaces?

Yes. We offer heavy-duty tiles designed for malls, offices, showrooms, hotels, and other high-traffic public areas.

7. Can I buy tiles in bulk for a project?

Yes. We supply tiles in bulk for contractors, builders, dealers, and large development projects with special pricing and support.

8. What is Anti Mould Flexible Grout?

Anti Mould Flexible Grout is a specially formulated grout that resists mould and mildew growth while remaining flexible to prevent cracks. It's ideal for high-moisture areas like bathrooms, kitchens, and wet rooms.

9. Can I use this grout on both walls and floors?

Yes! This grout is suitable for both wall and floor tiling. Its flexibility ensures durability in areas prone to movement or heavy foot traffic.

10. Are bathroom floor tiles slip-resistant?

Yes. Many bathroom floor tiles are designed with anti-slip or textured finishes to reduce the risk of slipping, especially when wet. Look for tiles with a high slip-resistance rating.

11. Where can I buy ceramic wall tiles with a glossy finish?

You can browse and purchase our full range of glossy ceramic wall tiles at Tiles Harbour. We stock a wide selection of high-gloss ceramic wall tiles in various sizes, colours, and styles perfect for kitchens, bathrooms, and feature walls. You can also visit our showrooms in Bishop Auckland or Crook, County Durham, to see the tiles in person before buying.

12. What size is considered a large format tile?

Tiles measuring 600 x 600mm or larger are generally classified as large format tiles, although sizes of 600 x 1200mm and above have become increasingly popular.

13. Are large format tiles difficult to install?

They require greater care than smaller tiles because of their size and weight. A level surface, suitable adhesive, and correct installation techniques are essential for a professional finish.

14. Can large format tiles be used on walls?

Yes. Many large format porcelain tiles are designed for both walls and floors, allowing you to create a seamless look throughout your home.

15. Are large format tiles suitable for underfloor heating?

Yes. Porcelain and ceramic large format tiles conduct heat efficiently and are an excellent choice for use with underfloor heating systems.