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Frequently Asked Questions
1. Do you provide samples?
Yes, we provide small tile samples. You can either visit our showroom or request them online, and we’ll ship them to your location.
2. What types of tiles do you offer?
We offer a wide range of tiles including ceramic, porcelain, gvt tiles. Our collection features various designs, colors, textures, and sizes suitable for both indoor and outdoor applications.
3. Can I order tile samples?
Yes, we offer tile samples so you can see the color, texture, and quality before making a decision. You can order samples directly from our website or by visiting our store.
4. How can I place an order?
You can place an order through our website, visit our showroom, or call our customer service team. We accept various payment methods for your convenience.
5. Can I track my order online?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this to track the status of your delivery online.
6. Can I see your tiles in person before buying?
Absolutely! We encourage customers to visit our showroom to see our full range of products. Our design consultants are available to assist you in choosing the perfect tiles.
7. Can I use the same tiles for both walls and floors?
Not all tiles are suitable for both wall and floors. Floor tiles are typically more durable and have a higher slip resistance. Wall tiles are usually thinner and lighter. However, some porcelain tiles can be used for both applications. Always check the tile’s specifications.
8. Are tiles eco-friendly?
Some tiles, especially ceramic and porcelain, are made from natural materials and can be an eco-friendly choice. There are also tiles made from recycled glass and reclaimed materials, which are sustainable options.
9. Do you offer bulk or trade discounts?
Yes, we offer bulk discounts for large orders and trade discounts for industry professionals, including contractors, designers, and architects. Contact us to learn more about our trade program and eligibility requirements.
10. What is the difference between porcelain and ceramic tiles?
Porcelain tiles are denser, more water-resistant, and more durable than ceramic tiles. They are suitable for both indoor and outdoor use, while ceramic tiles are more affordable and best used indoors, especially in low-moisture areas.
11. What is the best tile for high-traffic areas?
GVT and ceramic tiles are an excellent choice for high-traffic areas due to their durability and resistance to scratches and stains.
12. What is grout, and why is it important?
Grout is a mixture used to fill the gaps between tiles. It helps to stabilize the tiles, prevents moisture penetration, and can enhance the overall appearance of the tiled surface. Choose the right type of grout (sanded or unsanded) based on tile spacing and material.
13. Do you offer tiles suitable for bathrooms and kitchens?
Absolutely! We offer a selection of water-resistant and stain-resistant tiles specifically designed for bathrooms, kitchens, and other high-moisture areas. We also have special anti-slip options for shower floors.
14. How can I reach your customer service team?
You can contact our customer service team via phone, email, or live chat on our website. Our business hours are Monday to Saturday, 9 AM to 6 PM.
15. Can I view your tiles in a showroom?
Absolutely! We welcome visitors to our showroom, where you can explore a wide variety of tiles and get personalized advice from our team. Visit our "Contact Us" page for our showroom location and hours.
16. How do I decide on the right tile for my space?
Choosing the right tile depends on several factors, including the intended space, foot traffic, desired aesthetics, and maintenance needs. Our team can help guide you based on your specific requirements.